How can we help?
Choose your platform for questions about setup, usage limits, sync, subscriptions, or privacy.
사용 중인 플랫폼에 맞는 주소로 문의해 주세요. 한국어로 문의하셔도 됩니다.
iPhone / iOS
usagescope-ios@hello-support.com
Include your iOS version, UsageScope version and build from Settings > About UsageScope, what happened, and what you expected.
iOS 버전, 앱 버전과 빌드, 문제가 발생한 순서를 함께 알려 주세요.
Android
usagescope-android@hello-support.com
Include your device model, Android version, UsageScope version, and steps to reproduce the issue.
기기 모델, Android 버전, 앱 버전, 문제가 발생한 순서를 함께 알려 주세요.
Before you send a screenshot
Hide account details and any private information. Never send API keys, passwords, access tokens, or pairing QR codes. Send only what is needed to explain the issue.
Common questions
Why is a usage limit missing or out of date?
Refresh Usage and check the connection to the relevant service. Available limits and reset times depend on the service and account. For a Mac-synced connection, check that the Mac has refreshed successfully.
How does Mac sync work?
For iPhone, sign in to the same Apple Account on both devices and pair from UsageScope on your Mac. Android uses the Mac's Connect Android pairing flow. Keep pairing codes private. History appears after the Mac finishes uploading and the phone refreshes.
How do I manage alerts and Live Activities?
Use UsageScope Settings and your device's notification settings. On iPhone, Live Activities must also be permitted by iOS. Delivery and background refresh depend on system conditions and provider reset information.
How do I restore or manage Remove Ads?
Use Settings > Ads to restore purchases or manage your subscription. Billing and cancellation are handled by Apple or Google Play. Use the same store account used for the purchase.
How do I control analytics or request data deletion?
App analytics and crash reports have separate switches in Settings (About UsageScope on iPhone). Contact the support address above for privacy requests. Our Privacy Policy explains local storage, optional sync, ranking, advertising, and retention.